Shipping Policy
Last Updated: July 21, 2026
This Shipping Policy explains how orders are fulfilled and delivered for products sold through stores managed by ECOM Alliance ("Company," "we," "our," or "us").
This policy should be read together with our Terms and Conditions, which govern all purchases.
01 Fulfillment & Managed Stores
Any storefront management, operational support, inventory management, fulfillment, or related services are governed by separate contractual agreements between ECOM Alliance and the client.
Products are shipped by the fulfillment provider or marketplace associated with the specific store through which the order is placed.
02 Processing Time
Orders are typically prepared for shipment within a standard processing window after payment is confirmed.
- Processing times may vary by product, supplier, and marketplace.
- Custom, sourced, or high-demand items may require additional processing time.
- Processing time is separate from, and additional to, delivery time.
03 Delivery Times
Estimated delivery times depend on the destination, the carrier, and the fulfillment location.
- Domestic orders
- International orders
- Remote or restricted regions
- Peak or holiday periods
Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, customs, and weather.
04 Shipping Costs
Shipping costs, where applicable, are displayed at checkout or defined in your applicable agreement.
- Prices and shipping rates may change without notice.
- Applicable taxes, duties, and customs fees remain the responsibility of the customer unless otherwise stated.
05 Carriers
Orders may be shipped through established third-party carriers and logistics partners.
The carrier used for a given order depends on the product, destination, and fulfillment source.
06 Tracking
Where tracking is available, tracking information is provided after an order ships.
Please allow time for tracking details to update after dispatch.
07 Delays, Lost & Damaged Shipments
If an order is significantly delayed, arrives damaged, or does not arrive, contact us using the details below.
We will coordinate with the relevant carrier or fulfillment partner to help resolve the issue. Resolution may be subject to carrier and marketplace policies.
08 Changes to This Policy
We reserve the right to update this Shipping Policy at any time.
Updated versions become effective immediately upon posting.
09 Contact Us
For shipping questions, please contact: