Refund & Return Policy
Last Updated: July 21, 2026
This Refund & Return Policy explains how refunds and returns are handled for purchases and services provided by ECOM Alliance ("Company," "we," "our," or "us").
This policy should be read together with our Terms and Conditions, which govern all purchases.
01 Governing Agreements
Refund eligibility is governed by any applicable service agreement or written purchase terms.
Where a signed agreement exists between you and ECOM Alliance, the refund terms in that agreement take precedence over this page.
02 Consultations, Services & Digital Products
Unless expressly stated otherwise, fees paid for consultations, services, or digital products may be non-refundable.
Because these offerings are delivered or reserved for you at the time of purchase, they are generally not eligible for return.
03 Store Purchases & Fulfillment
Any storefront management, operational support, inventory management, fulfillment, or related services are governed by separate contractual agreements between ECOM Alliance and the client.
Returns of physical products sold through a managed store are subject to the return terms and marketplace policies applicable to that specific store and product.
04 Requesting a Refund or Return
To request a refund or return, contact us using the details below and include:
- Your name
- Order or agreement reference
- Date of purchase
- Reason for the request
We will review each request in accordance with the applicable agreement and confirm eligibility before any refund is issued.
05 Processing Approved Refunds
Approved refunds are returned using the original payment method where possible.
- Refunds are processed through secure third-party payment providers.
- Applicable taxes and non-refundable third-party fees may be deducted where permitted.
- The time for funds to appear depends on your payment provider.
06 Changes to This Policy
We reserve the right to update this Refund & Return Policy at any time.
Updated versions become effective immediately upon posting.
07 Contact Us
For refund or return requests, please contact: